Policies         

Home

Policies

Prices:
Craggy Aero strives to offer competitive prices. Prices change with time, especially for equipment manufactured overseas because of currency exchange rates.

Order Fulfillment:
Orders will be processed as they arrive, or as soon as possible thereafter.

Online Orders:
An automatic email message will confirm your order and provide a reference number.

Phone Orders:
Phone orders may be placed by calling 530-905-0062, and are processed when they are received.  An email confirmation will be provided if you wish.

Shipping:
We normally ship by the most economical means using USPS,  FedEx. International orders are shipped by USPS Global Express Mail service which delivers in 3-5 days. Shipping and shipping costs are determined on the check-out page.

Damaged Shipments:
Shipments are insured. You are responsible to collect from the carrier in case of damage. Upon receiving your shipment, check all items carefully. If damage is found, retain the original carton(s) and packing materials and:

  1. Call the shipper within 3 days.   Follow the instructions they give you.
  2. After you report to the shipper, call Craggy Aero , let us know about the damage and give us the claim number. We will help as much as possible.

If you follow these procedures, the carrier is likely to honor your claim for damages.

Manufacturer Warranties:
Items manufactured by other manufacturers are covered by the manufacturers' warranties. Craggy Aero will assist you in receiving warranty service.

Privacy Policy

Introduction
Craggy Aero respects each individualís right to personal privacy. We collect and use information through our web site only in the ways disclosed in this statement. This statement applies solely to information collected at Craggy Aero's web site.

Part I. Information Collection
Craggy Aero: collects information through our web site. This information is provided voluntarily. We collect the following information when you make a purchase:

  • Name
  • Address
  • Email Address
  • Phone Number
  • Credit Card Data

 

Part II. Information Usage
The information collected by Craggy Aero  be used for order fulfillment.  The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our web site with data from other sources. In order to fulfill orders, we share data with the following third parties:

  • shipping companies
  • credit card companies

We offer links to other web sites. Please note: When you click on links to other web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will advise you by updating this policy statement.

Part III. Problem Resolution
If problems arise, users may contact. Craggy Aero.  We are committed to resolving disputes quickly and amicably.

Part IV. Data Storage and Security
Craggy Aero protects user information with the following security measures:

  • secure servers
  • SSL encryption

If you have questions about privacy or security, please email us at info@craggyaero.com

 

 
Order on line or  Call, Richard   530-905-0062, or email info@craggyaero.com .
Craggy  Aero LLC, 3901 River Court, Hornbrook,  CA 96044
Policies
International Shipping by US Postal Service  Express, Priority Mail International or FEDEX      
Many credit cards charge 3% international transaction fees. International Customers can save this expense by paying by EFT or wire transfer.
Please email Craggy Aero the order and we will send you an invoice with the transfer information.